FAQ

1) Navigate to shop and choose your item/s.
2) Click ADD TO CART then choose a size (for applicable items)
3) Go to your cart that can be found on the top right of your screen then check the details.
4) Accept the Terms & Conditions.
5) Proceed to Checkout.
6) Input your shipping details.
7) Choose your payment method.

*Once done, you will automatically receive an email with the order confirmation on the email you provided upon checkout.

Yes, we accept Cash On Delivery. Cash On Delivery is available nationwide within the Philippines

Yes, by making a payment, you automatically agree to be bound by our terms and conditions. The terms and conditions can be found at the bottom of every page.

You will receive an email with the tracking link for your order once you successfully check out from our store.
If you do not receive an order confirmation, please check your spam or junk folder first. If nothing appears, please contact us through our email at hello@elfelipe.com or through Facebook and Instagram (@shopelfelipe).

Yes, we offer same-day delivery through same-day delivery apps, Lalamove, Angkas, or Grab. The location scope will be based on the deliverable zone of each app chosen. Orders paid on the same day before 2 pm are eligible for same-day delivery. However, orders paid after 2 pm will be dispatched the next day. For booking information and processing, please contact us via @shopelfelipe on Facebook or Instagram. You can also send us an email for same-day delivery at hello@elfelipe.com. Please note that the delivery expenses will be shouldered by the customer.

- We only offer same-day delivery within NCR. Deliverable zone depends on the booking app.
- Please message us first before placing an order so we can assist.
- COD is not applicable for same-day delivery.
-Payment for same-day delivery is strictly via BDO or BPI only.
- Orders paid via other payment methods are not applicable for same-day delivery. - Orders paid on the same day before 2 pm are eligible for same-day delivery.
- However, orders paid after 2 pm will be dispatched the next day.
- We provide delivery options via Lalamove, Grab Express, Angkas, or Joy Ride.
- The estimated point of origin for the item is from SM Valenzuela.
- Please be aware that the delivery expense will be shouldered by the customer.


For booking information and processing, message us at @shopelfelipe on Facebook or Instagram. You can also email us at hello@elfelipe.com.

Please indicate the following:
Order Number:
Best time for delivery (may not be followed):
Pin Location:

PHP 90 - Metro Manila
PHP 170 - Visayas, Mindanao and other parts of Luzon

Same-day Delivery - Depends on the location. Same-day delivery cost is shouldered by the customer.

Metro Manila:
Items will be received within 2-3 business days.

Visayas:
Items will be received within 5-7 business days.

Mindanao:
Items will be received within 5-7 business days.

Other parts of Luzon:
Items will be received within 3-5 business days.

We are Manila-based and we ship to all locations within the Philippines.

Yes, we do ship internationally, but it depends on the location. This is subject to approval. To learn more about international shipping, please contact us at hello@elfelipe.com or through our Facebook and Instagram pages (@shopelfelipe).

We work with a third-party courier, J&T, for all our deliveries nationwide.

For same-day delivery within NCR, customers can choose between Lalamove, Grab Express, Joy Ride or Angkas.

Only item/s bought online via website are allowed for exchange. Item/s bought offline can't be exchanged. Item/s eligible for exchange include wrong size and damaged item/s. Exchange of item/s is upon approval. No email reply for the exchange 7 days after receiving the order will mean that the customer agrees not to replace the item anymore.

Exchange item/s can be made within 7 days upon receiving your order. To be eligible for a return, your item must be unused and in the same condition as when you received it in its original packaging. Washed or worn items are not eligible for exchange. Returns are only accepted within 7 days from the day you received your order. The shipping fee must be settled first before we can ship the item back to you. If we do not receive an email response from the customer within 7 days after receiving the order, it will be assumed that the customer agrees not to exchange the items anymore.

You may contact us through our email hello@elfelipe.com.

Please include the following information:
1) Proof of Payment
2) Name, contact number and Order ID.
3) Photo of the wrong-sized or damaged item/s

We cover expenses that may arise for exchanging damaged item/s only. Shipping fee that may arise due to wrong sizes is covered by the customer. Shipping fee must be settled first before we can ship back the item to you.

Size guide can be found under the ADD TO CART button in every product page. You can also visit our SIZE GUIDE tab on the bottom of every page.

Yes, we usually restock our sold out items especially for basics but depending on the design. Designed items such as printed polos may not be restocked anymore.

For bank payment:
Make sure you input the right bank details and took a screenshot of it.
Send the proof of payment together with your order number and name at hello@elfelipe.com and someone will get in touch with you.


For PayPal, you will receive a payment confirmation from them. You can also check your PayPal app for the transaction confirmation.

Below is the list of our physical stores:
- SM NORTH EDSA
Level 4, The Block, Bago Bantay, Quezon City
- TROPICAL NOMAD
D Mall, Station 2, Boracay
- Attic Room, La Union
Brgy. Urbiztondo, San Juan, La Union

You can shop via:

• Tiktok: tiktok.com/@shopelfelipe
• Shopee: shope.ee/99sCdZjFap
• Lazada: s.lazada.com.ph/l.ZcvC
• Website: www.elfelipe.com

At El Felipe, we are committed to minimizing our carbon footprint and promoting environmental stewardship. We have partnered with cutting-edge companies, Planet, Eden Reforestation Projects, Good API, Grassroots Carbon, Mast Reforestation, and Website Carbon, dedicated to calculating our carbon emission, planting trees, removing carbon from the air, achieving remarkable milestones such as removing thousands of tons of carbon and implementing carbon-neutral shipping on over ten million orders.

El Felipe partners with Good API which supports reforestation projects globally, including initiatives like the Eden Reforestation Projects. They plant trees for every order made at El Felipe, nurture ecosystems, provide livelihoods to indigenous communities, and safeguard wildlife habitats.

El Felipe and Good API works with Eden Reforestation to ensure cost-efficient reforestation by utilizing free or affordable resources, planting mangrove species that facilitate self-propagation, and minimizing costs associated with procurement and irrigation.

Website Carbon is a tool implemented by El Felipe to quantify carbon emissions released into the environment with each transaction. This enables us to offset emissions through various carbon offsetting initiatives, including reforestation projects and carbon removal efforts. This badge can be seen at the bottom of every page of our webstore.

With every order placed, a meticulous formula calculates the estimated shipping emissions. A portion of our revenue is then allocated to certified carbon removal companies, vetted by experts at Carbon Direct. These companies utilize the funds to extract the equivalent amount of carbon emitted during shipping. Any surplus funds are channeled into advancing carbon removal technologies.

El Felipe collaborates with pioneering organizations like Good API, Grassroots Carbon and Mast Reforestation. Grassroots Carbon assists ranchers in adopting land management practices that enhance soil and ecological health, capturing and storing more carbon in the soil. Mast Reforestation rejuvenates forests ravaged by wildfires, utilizing a blend of traditional forestry methods and cutting-edge technology to restore resilient, climate-adapted forests.

We have bid farewell to plastic and embraced eco-friendly alternatives. One innovative solution we've adopted is packaging made from cassava, a versatile and sustainable material that mimics the properties of plastic without the environmental repercussions. Additionally, we exclusively use recycled paper for our paper bags and individual packaging, minimizing waste and conserving precious resources. We have also establish a recycling facility in our HQ.

Beyond packaging, El Felipe prioritizes sustainability in all aspects of operations. El Felipe is made in the Philippines by Filipinos, for Filipinos. We collaborate with local craftsmen and women, promote fair labor practices, and invest in carbon offset projects. Our commitment to sustainability extends from sourcing sustainable fabrics to implementing zero waste initiatives and lean manufacturing practices.

By choosing El Felipe products, customers are supporting a brand deeply committed to environmental responsibility. Every purchase contributes to carbon offset initiatives and promotes eco-friendly practices. Together, we can drive towards a better, greener tomorrow and celebrate Filipino pride sustainably styled.

Sustainability isn't just a buzzword for us; it's a way of life. We believe that every decision, no matter how seemingly insignificant, has the power to make a difference. By prioritizing sustainability, we align ourselves with a brighter, greener future for generations to come, embracing eco-friendly practices and making a positive impact on the world around us.